FAQ's

Below we have listed a number of questions relating to Arrivée Performance Clothing, this list is not exhaustive so we may update it regularly.

1)    How do I order from Arrivée Performance Clothing?

Answer: Orders can be placed via our website 24/7 and we also accept orders by telephone.

2) Can I visit Arrivée? Do you have a physical store?

Answer: We are an online company and have a warehouse that we use to fulfill our orders, however visits can be arranged by prior appointment only.

3) Where are your products made?

Answer: Arrivée Performance Clothing focus solely on selling the best performance based clothing available. We use manufactures from all over the world including China, Italy, Portugal and the USA to name a few. Our priority is sourcing only the highest quality items that are 100% fit for purpose and exceed your expectations in terms of functionality and performance.

4) How long is your returns period?

Answer: We offer a 14 days no hassle returns period. All we ask is that all items that are returned are within this period and in perfect condition, with the original tag. Please refer to our Returns Page for more information

5) Do you offer crash replacements?

Answer: This is not something we offer and the reason for this is quite simple. When you purchase goods from us in the first instance we are only charging you for what you buy there and then. We do not and never will factor into our prices the cost of crash replacements. This is often a marketing ploy that some companies use to try and justify the high cost of their items.

6) How long will my order take to arrive?

Answer: We offer a number of different shipping options for customers within the UK and this includes the options of a next day delivery. We want you to get your orders as quickly as possible and will aim to get them shipped the same day if you order before 13.00 (Monday – Friday – excluding Bank Holidays & Christmas). Please refer to our Shipping Information page for more specific timescales.

7) Do you offer bulk buy discounts or any promotional codes?

Answer: Certain items on our website we bundle together and these will have a discount applied to them already when you add them to your cart. Throughout the year we will have specific one off promotional codes that we will send out via email and these are only available to our email subscribers. You can subscribe to our email newsletters at the bottom of every page on our website.

8) Do you make custom clothing for clubs?

Answer: Unfortunately this is not something we currently offer.

9) Would you consider sponsoring me?

Answer: We get regular requests for sponsorship and have strict criteria for sponsoring athletes or teams. As a general rule we will only consider sponsorship of riders or teams who compete at Elite level in events such as Premier Calendars or the National Circuit Series. If you meet this minimum requirement please contact us and include as much information as possible such as race results, Social Media Information, the number of interviews given and any current national ranking. We get a lot of requests for sponsorship and simply cannot reply to every request. If you don’t hear back from us please assume this is not something we are currently looking to pursue.

10) What currencies do you accept?

Answer: All of our products are priced in GBP.  We currently accept GBP as the payment currency. Should you be purchasing from outside the UK, please be aware of your card provider’s exchange rate.

11) Do you offer a repair service?

Answer: This is not something we currently we offer.

12) Can I order pre –order items on your website?

Answer: Yes pre-order of new incoming stock is available to secure your item. We will put pre-orders on our website 4 weeks before they are due to us. In most instances our goods will arrive earlier than this.

13) Can I use my promotional codes on phone orders?

Answer: No, promotional codes are to be used solely on our website and mobile app only.

14) What are your opening hours?

Answer: We are open Monday – Friday 09.30 17.30 excluding Bank Holidays and Christmas.

15) How do I leave a review of your products / services on your website?

Answer: 10 days after your order has been shipped you will receive an email from us asking you to review your order. This is the simplest way to review our goods and we are grateful for any feedback regarding our products and services.

Please note: Reviews must be factual, non-offensive, contain no third party links and be relevant only to the product in question. All reviews are monitored to ensure that they follow these basic guidelines.

16) How do I wash/care for my Arrivée items?

Answer: In all of our items there are washing instructions included. Please check each Arrivée item you have individually for more specific instructions prior to washing.

17) My riding friends and I want to take advantage of your bulk buy option and buy a number of items, can we call individually and make separate payments and still get the discount?

Answer: Yes, this is possible. However we will not process the order until the complete order has been placed and we have received all payment details from each individual customer. To order in this way please call our sales team on 0151 336 8596 and we will happily assist you through the process.

18) Can I use your images or artwork in my blog posts?

Answer: All images, logos, design and text featured on Arrivée Performance Clothing website are protected by Copyright. If you wish to use any of our content please contact us first to gain permission in writing from us. In most instances we will approve the use of our images subject to various T&C’s. Please contact us for more information.

19) What if I receive a faulty item?

Answer: All our items go through a strict quality control process prior to despatch. However, in the unfortunate case that you receive an item that is not up to our high standards, please contact us in the first instance and we will arrange for the standard returns or exchange procedure to be put into action. Please see our Returns section for further details.

20) How long should I expect to wait for a reply to my email?

Answer: You will receive an automated reply within minutes of contacting us to acknowledge your enquiry. We aim to reply to your email within 24 hours excluding weekends, Bank holidays and Christmas.

21) Do you donate to Charity?

Answer: We get a lot of requests for Charity and also for kit. We have one particular Charity that we endorse and this is the only one. We simply cannot reply and help everyone in this area due to the sheer number of requests. Thank you in advance for your understanding in this matter.