Returns Policy

We want you to be thrilled with your purchase from Arrivée Performance Clothing, however we understand with buying online that people can change their mind or may need to exchange their order for another size or colour. In this instance here are the options on what to do.

Exchange or Refund

If you would like an exchange or refund, please fill in the returns form that accompanied your order and send it back to us with your returned item(s) which should be unused, in it's bag and complete with original tags. You have a 14 day period in which to make any exchanges or returns. The right to return or exchange items within 14 days does not affect the statutory right to cancel.

Exchanges can only be made on a like-for-like basis - this means a different size or design of the same product, from the same season, and at the same price as the original purchase. If you would like an alternative product, please use the same process to return the item for a refund and place a new order via our website.

Please send your exchanges/returns to:

Exchanges / Returns Dept – (delete as appropriate)

Arrivée Performance Clothing Ltd

Unit 11 Clayhill Ind Est

Neston

Cheshire

CH64 3UG

What to do with your Exchanges / Returns

We strongly recommend returning your order using a trackable method as both you and Arrivée Performance Clothing Ltd can track the return if there are any problems. Liability for the return is with you until it has arrived in our warehouse.

For returns from the UK, we recommend a Royal Mail tracked service. Please also make sure that you retain your receipt as proof of postage. We offer a free standard 48 hour returns service from within the UK so there will be no payment to be made at the Post Office if you use this service.

All exchanges / returns should adhere to the following:-

 • All tags and labels should not be removed from any item

 • The item should be unworn (apart from an initial try on) and as new

 • Please retain the original packaging and return items as you received them, please don't send back items in any other packaging but the original, as we will unfortunately not be able to either exchange or refund them

• Steer clear of strong perfumes, makeup or deodorants that may leave a scent or mark on the item

The returned product must be sent back along with a completed returns form. Help us to help you by completing this fully. If you have lost the returns form that came with your order, please contact us and we will email you another one. If the reason for the return is that the product does not fit you, or you don't like it, it must arrive back with us unused, unwashed and in the same condition as it was in when you received it along with the tags. If the reason for the return is that the product is faulty, you must state the nature of the fault on your returns from. The fault must not be the result of damage occurred whilst using the product. When you request a refund for returned products, we will refund the cost of the products but not the shipping cost. When you request a replacement for returned products, we will always pay the shipping costs of sending the replacement if the first product was faulty or incorrectly sent by us. If the reason for the return was that you did not like the first product or it did not fit, we reserve the right to ask you to pay the shipping costs of sending the replacement and, if you decline to do so, we reserve the right to refund you for the first purchase instead of sending a replacement.

If you are returning part of a Bundle for a refund then the initial discount applied to the bundle order will no longer be valid and the refund will be adjusted to reflect this according to the price of the individual items on the date of your order.

We aim to process returns within 3 working days of their arrival back to us and to pay refunds within 7 working days.

Please note: Once we have issued the refund it may take a further 14 days for the transaction to show in your account. This is something we have no control over and is decided by the card-issuing bank. Thank you in advance for your understanding in this matter.

We aim to send out exchanges/replacements within 7 working days.

International Returns

All returns to us in the UK from overseas must be marked on the customs declaration that it is a 'RETURNED ITEM' and also including a print out of the emailed receipt you have from us. This will mean that there are no custom charges liable. If you do not do this and we are charged by UK Customs, we will need to charge you the customs fee. This is non-negotiable, should you have any questions related to this please contact us for further information.

Faulty Items

All our items go through a strict quality control process prior to despatch. However, in the unfortunate case that you receive an item that is not up to our high standards, please contact us in the first instance and we will work with you to get the situation resolved as quickly as possible. The process for returning faulty items is the same as above. Please fill in your returns form completely and send the item back to us. If you require a replacement item urgently please contact us by phone and a new order will be taken and once the faulty item has been received back and inspected we will then issue a full refund for the faulty item.

Please note: We cannot send out replacement goods without first having the faulty goods back. There are NO exceptions to this policy. Thank you in advance for your kind understanding of this policy.