Shipping Information

We offer a number of different shipping options here at Arrivée and below we have detailed these and delivery timescale guides. We aim to send your items out to you on the same day that you place your order, providing the order is placed before 13.00 (Monday-Friday excluding Bank Holidays and Christmas).

Shipping & Delivery

Within the UK:

Free Standard Shipping on orders over £50.00

For orders below £50.00

Royal Mail 2nd Class - £1.49

Royal Mail 1st Class - £2.49

Royal Mail 1st Class Signed For - £3.95

Next Day Delivery - £7.95

Please note: Next Day orders must be placed before 13.00 in order to guarantee next day delivery. Royal Mail will collect orders received after this advertised cut off time the next working day.

Please note: Next Day Delivery is a two day service in certain areas including Channel Islands and Highlands. We cannot guarantee Next Day Delivery on a Saturday due to Royal Mail Terms of Service. If you require guaranteed delivery on Saturday this will incur an extra charge and we ask that you contact us prior to placing your order.

We are unable to use a guaranteed Next Day Delivery service unless you have paid for this service. All other orders will be dispatched by Royal Mail First Class or Second Class depending upon the order value and what you have chosen/paid for. If you require your goods urgently, please use the next day delivery option.

European Delivery:

Free Standard European Shipping on orders over £100

For orders below £100

Royal Mail - £4.99

Worldwide Delivery

Free Standard World Wide Shipping on orders over £150

For orders below £150

Royal Mail - £9.99

Delivery Timescales

Here at Arrivée Performance Clothing we aim to send your items out to you on the same day that you place your order, providing the order is placed before 13.00 (Monday-Friday). We endeavour to stock all of the items on our website but from time to time items will go out of stock. If this happens with your order we will contact you and keep you updated on the progress of your order until it is dispatched.

Our aimed delivery timescales are as follows:

UK Delivery: we aim to deliver your order within 7 days

European Delivery: we aim to deliver your order within 14 days

Worldwide Delivery: we aim to deliver your order within 21 days

Please note that delivery times are estimates only. We cannot guarantee that your goods will arrive in the timescales stated above and cannot be held responsible for late deliveries. We are not responsible for raising a claim for compensation with Royal Mail should your item arrive late, however we are happy to provide you with confirmation of dispatch from our office to assist you if you wish to pursue this course of action yourself.

Please note: For goods sent on next day delivery we use Royal Mail Special Delivery or for larger orders a carrier of our choice, please be aware that your postman/deliveryman will require a signature on delivery of your package. If you are not in at the time of delivery, your postman will leave a delivery card notifying you of the attempted delivery. You will be able to collect your package from your local sorting office or arrange an alternative delivery with Royal Mail or the carrier directly. If after 5 days you have not claimed your goods they will be returned to us. In order to have your goods redelivered you will be required to make further payment for your postage in accordance with the above tariffs. Unfortunately, we cannot be held responsible if you are not in for delivery or fail to rearrange a delivery date with Royal Mail/carrier and will be unable to refund any of our postage costs.

Import Duties/Taxes

For customers who are outside of the EU we must declare by law the full value of the goods we are shipping. We will not alter or amend customs declarations and any import taxes/duties are the full responsibility of you to pay in full.

Method of delivery

All our items are sent through Royal Mail and for larger orders we use a number of carriers/couriers to delivery our goods, both nationally and internationally.

Please note: For large orders we may ship your order out in a number of packages/parcels so please be advised items may arrive at different times. There will be no extra charge to you for shipping should we have to use this option in fulfilling your order.

Damaged/Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please contact us if this does happen so we can take the matter up with our delivery people. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 14 days to arrange for a replacement to be sent to you. In accordance with our terms and conditions, no damaged or defective items will be received for a return or exchange after 14 days, as these will be deemed to have been accepted by the purchaser.